Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Hello everyone nice brush for cat hair I tried it is very well received quickly thank you
S***e –
Hair removal difficult. Button press wholesale fluffy end up falling.
L***k –
My cat just happy very much loves garlic yes for 330r Super✌
P***p –
kindve cheap, but works
C***. –
Just like the picture, the only bad thing is that my cat has very fine hair and doesn’t get it all right. I have to give him a lot of past.
M***e –
Just like the one in the picture! And it came super fast. It performs its function of pulling hair out of my pets (as they are cats you have to get enough hair together to get it out of the brush)
L***a –
I liked the comb, and there is no cat
J***a –
Works nicely! Is as you watch the photos my cat loves it when the brush, get very easy to just have to hold the button and pull out with delicacy hair comes out perfectly foremost. Hope you Beech served assists miauuu!
A***o –
Like the product, good quality and well by. Cats loved
E***i –
Received quickly and cats love. Unlike my old brush, the peaks have small protective tips and removing the bristles is super easy now.
F***W –
Order placed on March 15 and received in France on March 24. Order combined with another item from another store. Works perfectly. Very conclusive tests on a long-haired cat but also on a short-haired dog! The hairs remain tightly gripped to the brush. Simply push the mechanism to detach the cluster of bristles easily. (A comb or other brush can be useful for removing everything well!) Cat and dog are like me and strongly recommend this article and this seller.♥️
S***n –
Brush healthy, but these curls better B were straight, because it is not clear which way cats scratching. For efficient thinning. Hair. Button works
A***z –
Arrived fast, just not draw ALL the little hairs
Customer –
Order 17.05. Received in Israel 02.06. Is not tested. Look at all as stated by the store. Recommend.
R***k –
Consistent with the description. Color adekwatny. Works as the description. My cat loves this brush (about dziwo). Recommend
O***o –
Excellent brush, very comfortable, light and fully copes with its function. In 5 minutes, the whole Palm of wool turned out. The teeth of the skin of the cat is not shcrebite, but read only wool. Tried several different chelasok and only this one came up for the wool of our cat.
K***o –
I arrive in two and a half weeks fast equal to the description and well packed.
Customer –
Good to quality, good system, well packed and fast delivery.
D***a –
Went exactly a month Of all that I had to take for the wool of cats-the comb is just the best convenient and effective and the SEALs really like it) Advise
R***l –
cats love this brush