Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Everything is fine, as in the description)
P***r –
The package arrived very quickly. I am pleased. And the benefits of the device will have to be determined in time. I recommend this store.
L***a –
отличная штука,полежать после трудового дня.Снимает напряжение в спине.
P***o –
Received well packed. Ordered 17-Jan and received 7-Feb. It has only 3 levels of adjustments. Quality is average, need more time to use and feedback if quality is good.
Customer –
bed delivery bed ?
I***r –
good deal and good store
A***a –
tardó unes en llegar , por lo demás tal como se describe
M***r –
Delivery by courier. I tried it right away. I liked it. Recommend.
A***v –
Received the goods in two weeks. The goods are satisfied with the quality of the highest average
S***n –
Как многие т говорили, довольно жёсткий пластик. Встроены стальные шарики, но они не магнитные, возможно, их можно намагнитить. Вставки из пористой резины разного цвета и немного отличаются по ширине и по фактуре, на самом деле одной было бы достаточно. В целом доволен.
A***e –
Very nice product. I recommend.
I***a –
Very cool! I tried and under the waist and under the chest, I enjoyed it
T***v –
In principle, a normal massager for the back. I felt a relief in the area of my lower back after my classes, and I was in pain with osteochondrosis of my spine. But on the body itself there is not enough one metal ball. Why then the goods came like this. It’s a little offensive.
J***n –
muy bien
A***v –
Очень быстра доставка курьером. Наверное товар находится на складе в Москве. Это может свидетельствовать о его популярности. Заказывали с дополнительными цветными проставками. Они, как оказалось, ничем, кроме цвета, друг от друга не отличаются. Ни толщиной, ни жесткостью. Так что можете на них смело сэкономить.
T***o –
good item. helps my back to relax.
E***r –
Everything is perfect!
R***r –
I ordered the Express for 807r, took it at the cash desk (postamata), everything is fine, thanks to the store. Read in the Internet detailed instructions, so that it does not harm itself. In the search engine “massager Bridge”
M***k –
Товар хороший Спасибо за быструю доставку
W***g –
Works great on my lower back. Highly recommend. Sky VIew Las Vegas
E***o –
bien
M***v –
Quality is good, delivery to door by Courier
O***s –
Great item
E***a –
Great Bridge, came quickly. Helps relax all parts of the spine
V***h –
Of good quality. I tried it. I like it. The spine is stretched.