Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***z –
Already bought from this store 10 of this lights, always received the order on time or even before delivery date, have 2 of them working for more than a year outside on the sun and rain without any problems, sensor works really well, really good light for the size better than what I was expecting, works perfect on movement activation mode never failed me, not recommend for all night on mode battery doesn’t last all night, still worth it, recommended.
Customer –
Awesome! goods arrived and working!
M***r –
Great. I already have 2 that work very well even now mid-November or it is much less sun to recharge …. Very wide lighting and on several meters. The one on the railing is lit to light the door and the lock and is also lit when the door is opened to exit by lighting the pallet; the one on the mailbox s lights when we go down the stairs… And also the alley and around… Convenient to go out dogs in the evening… So I will put it in the back of the field .. Really very good that’s why I recommend and I bought
恒***者 –
Very fast delivery. Battery Noname. Assembled normally. Sticky dirt on the solar cell, you need to clean. Three modes of operation.
Customer –
The order came during. I did not communicate with the store. Put on the check of performance.
Customer –
Funcionan correctamente. Es la tercera vez que compro.
C***l –
Order received in 24 hours. Tested today and work all 8 lamps perfectly. Bring great brightness (I asked for the option of 180 leds)
M***o –
I ‘ve bought other times in this store and as always everything cool. Thank you
D***r –
Goods is OK
S***s –
He’s here fast. I ‘ve tried and they work, we need to see durability. Image 1 lamp off, Image 2 lamp encencenccida + light in room, Picture 3 the light emitting the lamp when there is no light in the room. I haven’t talked to the store, I can’t score it.
V***a –
It came very quickly by express delivery to St. Petersburg. Everything works, the motion sensor works, modes too. Separately I want to say about the delivery. When ordering, the address is, respectively, either the courier had to deliver or mail. But it delivers the 5post service, which is for reasons I do not understand in another area. Maybe they decided that Primorsky District and the Metro station Primorskaya is the same. The call center operator cannot explain why this happened, and it is also impossible to forward the parcel to another address. 2 orders at me by express delivery came to Primorskaya and still by bus to drive from the Metro, zashibaya, express delivery went out. In the rest everything is OK, the goods are good.
A***r –
Excellent quality, bright light for such small lamps. Immediately ordered 4 more PCs. Recommend.
H***e –
Received in a week. Works very well, even without being placed in full sun.
A***e –
Shipt to UK only for 7 day, super quick. Everything work good. Size is small but bright.
Customer –
Arrived all OK. Still not tested. Well packed and arrival early, looks very good.
Customer –
A big thank you I’m very happy with this article you are cute and it’s fine I wish you to sell a lot thank you
M***L –
Perfect I recommend This is my second order I love.
J***a –
I did request a 12 lights and only received 8! The product is great .. But will have to open a dispute to receive the 4 Lights came missing!
L***a –
The goods received very quickly, earlier for 2 weeks. The lamp is bought already the second, the first lamp works almost a year, weighs on the street on the House, there are no complaints, it shines brightly, it works for movement, even when I hope that the bought will work well. Thank you for the speed and quality goods. Recommend shop!