Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***i –
Super cameras for such money! I advise everyone to buy! More detail you can see in my video review- To do this, in the search for yutub, enter- Top swivel Wi-Fi CCTV camera Kerui for 1000 rubles! Overview of Wi-Fi IP camera Kerui
D***y –
Works fantastic!!! Also very fast shipping!
O***v –
Shipping fast. The device is workable, but it is very difficult to connect to the network. Various options gave this opportunity, but not as described. The rest is based on the results of use.
R***r –
Fast shipping. She took at the request of her daughter. As I received, I immediately gave it to her. She sent me a picture. How to understand, install, connect, add feedback.
H***r –
Very satisfied with the camera. The app is also not bad. Took in the garage as a guard.
Customer –
Bought 11.11.2021, received 18.11.2021. Works OK. I’m happy with the purchase.
S***n –
The parcel came relatively quickly. Several goods came in one bag. Everything came without damage. While satisfied with the appearance and condition, as will be further, time will show. There was no need to communicate with the store. Recommend product and seller
B***l –
Very good product. Quite liked
A***z –
i received it very quickly. i did not have very much time to try it but i like it.
A***o –
Very satisfied with the purchase. Shipping very fast. Seller recommended.
Customer –
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M***o –
super
A***n –
Very fast delivery in Russia, to the Volgograd region. Looks like the camera’s working. Thanks to the store, I recommend!
А***r –
In Tuya smart HD resolution. On the package is also HD. The store wrote-he claims that FHD. Through the window to watch the yard at night did not work: a full reflection of the backlight from the glass. Need a good internet and WiFi signal, otherwise constantly falls off. The record on the card is independent of the Internet and with a closed application. When turning on the power of the camera there is a sound loud escort and it does not turn off (contacted the seller). The power cable is short. Bundle with Tuya smart without problems. The seller I advise: packing, sending and delivery (Russian Post) is fast. We’ll see the goods in work.
D***s –
Amara with 360 degree motion detects movement and sends photo with notification to mobile. Pain with app you can move it freely zoom listening and talking to the microphone from the mobile follow the motion it detects. It’s great free app and sd card plus cloud storage option many configuration options. I definitely recommend it. Fast shipping and in perfect condition.
M***s –
conforme descrito. excelente o produto e chegou rápido. eu recomendo o produto.
S***a –
Not yet. But the look all seems original
Customer –
Excellent still learning, rather like the security camera!