Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Е***р –
Все пришло за 15 дней в Новосибирск. Работает исправно! Подключено сразу несколько устройств. Соответсвует описанию. Рекомендую!!!
K***a –
Got fast! 22 days! It’s OK! But charges very slowly! 10 W very little! Dont advise
K***a –
Sorry no adapter. Otherwise OK
S***Y –
Very fast delivery, the device looks quality, everything works
F***o –
The product arrived in a week and in perfect condition and that only came within a bag without more protection, I tested it and it works perfectly both plug-in and wireless charging. I recommend it
M***B –
Very quickly brought, in a week. Everything works, in the middle of the charge is useless-wireless charges but not, as it is worth charging for 52% so does not move, charges well that the phone is stuck in. Minus (the last photo) is a charge for Android, it is twisted to the other side and the screen turns inside, as well as it’s good that the iPhones charge the clcan be Watch also charge
E***a –
Delivery is fast, but the package of course leaves much to be desired, everything is wrapped in a navel bag and everything, the package is bad glued, I opened it with a line line which suggests that anyone could look into it and glue it back. But I’m happy with the purchase, everything works, despite the fact that the box became a harmonica during the trip
K***r –
I received my goods, the quality is excellent. Immediately put the clock, headphones, phones, everything works. I recommend the store and this product. Prompt shipment and fast delivery
M***n –
Levertijd : <14 dagen (europa) | Draadloos opladen Iphone XR in 45 minuten 10%. (Hoesje met magneet moet verwijderd worden) | toren opladen in 15minuten 5% opgeladen. Stekker voor stroom iets aan korte kant maar lang genoeg van de grond naar bureau.
Y***g –
This living very goods random. Separate USB jack wholesale arrangements to enable to put it down in my room is stand bling transparent speaker up to take the disconnect in writing that
A***n –
доставка Почтой России EMS курьером. все работает, блока питания в комплекте нет. Сойдет.
R***r –
Everything works, the color did not really like it, it was necessary to take white, and so everything is fine, it was also packed well.
D***o –
All now in one place, very convenient
W***w –
Everything is fine, I advise, a cool store, fast delivery, thank you…
E***H –
I had a problem and I fix it immediately
I***i –
The parcel came earlier about a week by 2, the information about the movement worked, but late indicated where it was. The box is slightly crumpled, can be seen in the photo. The material of the stations is pleasant, the plastic is quality, the ports are adjusted well and everything works, there is no quality cable Lufts. In general, I’m happy with everything. I recommend both the product and the store. Thank you.
Customer –
bought it for my brother who lives in singapore for his birthday and he really likes it. fast delivery too
V***a –
The product corresponds to the photo, came in 25 days, well packed. Everything works. The goods are satisfied.
Customer –
Ordered on sale 11.11, sent the next day. Everything came in less than 2 weeks; in working condition (only there was no way to check the performance under the Apple Watch). With the store did not communicate, but you can order. The truth was packed only in a package, but it came, fortunately, without damage.
Customer –
it is wonderfull