Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***r –
My cat likes it very much, as shown in the picture. I recommend! thanks!
T***r –
Fits my Shih Tzu very well. It was a little misformed from shipping but I just put a pillow inside it overnight and it was perfect the next day. Came pretty quickly too.I recommend
E***d –
Bitch love very much. Thank you very much came within Weekly
R***r –
Great freight. Came in 20 days in Mo. The quality is excellent. Sobanya is still afraid, but it seems to get used to it. Chihuahua 2.4 kg 29 cm length on the back in the winter suit fits perfectly
N***. –
All as in the photo, the weight of the cathedral is 6,5 kg-not enough space in it
A***r –
The dog seat came quite quick, and it’s the perfect size for our chihuahua. Before we had quite a big one and she was scared to go into the car, however yesterday we went on a 2 hour drive and she loved it. She didn’t get dizzy until the very end. It’s so cute too!
Y***a –
A good handbag for carrying a cat and transportation in the car. The cat immediately sat down, in the car until they tried. A little stick out the thread, but in general it is sewn well, the fabric is pleasant to the touch, everything came clean and in a fitting form. Packed was excellent, after three weeks received the goods.
T***r –
So what? The 5.3kg pig Chihuahua can be easily bought for the dog it eats. It is estimated that it can be stably detected. Now, Anna will come to sit, and the real tree trunk will play and write and communicate with each other~! ! Material Wells and Status Wells and Hot Products
S***r –
The package arrived quickly, well made. The Skoda Kodiak fit perfectly, the family favorite for whom the seat was bought has not yet been tried! I definitely recommend the store and I will order something else in his store !!!!
L***r –
Very suitable for small dogs completely removable for washing, I washed it at 30 ° does not move very satisfied
R***e –
Alcantara fabric a little light type overall great you can Unline and wash
D***g –
Perfection in the front seat!
S***r –
product consistent with the description and photos. the package arrived very quickly, very good quality and workmanship.
L***r –
L’article est arrivé en bon état et bien emballé. Le délai de livraison est relativement correct. La qualité semble être bonne. La couleur correspond à la couleur sélectionnée. Voir si tout est ok en termes de robustesse et de maniabilité. Vérification des achats ✅
I***i –
Nice, nice material and very well made! Blisteringly fast delivery. Very satisfied
Customer –
Fast shipping!
B***g –
received the carrier exactly as shown. it’s very snug for my 12-13 lb chimix dog but she likes to sit on the armrest and this will make it safer for her. I wish the front zipped down on both sides but other than that it works for me.
D***O –
Carrying even slightly more than expected, the dog is still 1,2 kg ..
M***l –
Excellent quality!!! I will buy in this store. Sent fast