Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***V –
I bought it for velopokooch!!! Satisfied!!! To the store of good luck!!!
I***v –
Cool backpack Pockets side are not enough, the phone will not fit And so satisfied Fixed well, hanging out will not be accurate The style is also cool Two ski helmets vlaset and another place is Satisfied
A***m –
It looks good quality, I hope it is as she is very pretty!
A***v –
The store quickly sent the order, delivery to Moscow 2 weeks. Quality is very good, the seller and I recommend it.
S***v –
Garniy naplichnik for his jam! When I put shvidshe Niz behind the city. Sewing normal, there is no claim.
A***v –
The goods came quickly enough, several days earlier than the declared. Fully corresponds to the description. Thank you to the store, it works clearly!
J***z –
Very fast delivery and exact description the backpack good quality copra perfect
R***r –
Everything is wonderful. Sending instant, delivery fast. The product fully corresponds to the description, sewn perfectly, all zippers, fastecks work. Very nice backpack. Seller Thank you!
K***h –
In principle, a normal backpack for the city. The fabric is not very dense (not like on trekking). I took a child for the city. Everything is adjusted. How firmly stitched-will show operation. For your money, a normal backpack.
M***I –
Good for the club
L***s –
The store’s description is accurate. Quality is just a bomb. I recommend this seller. Grade 10/10
A***g –
Good Back pack but Quality not that good, the price is good !
G***a –
Super!
A***i –
Fast delivery (25day)good quality! I recommended to everyone! The upper chest strap could be lower too!
S***n –
Does not smell, packed well, delivery quickly. It looks very strong, the locks are good. In summer we will try
J***o –
Everything is perfect. Good quality. Now play to see how it goes during use.
A***n –
Very good, the front clip is also a whistle
N***o –
Got a backpack in perfect condition. All locks are workable, for how much I do not know. The product corresponds to the description, the coloring is beautiful, it’s a pity to use in nature, the backpack is more suitable for the city. With the store did not communicate, I recommend the goods and the store.
S***n –
Excellent backpack. No problem holds 2 adult ski helmets in the main compartment. many different pockets for storing trifles. ordered with a moisture proof case.
B***V –
The order was quickly delivered, the backpack is light. I think durable, all seams are stitched.