Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
I liked the device. But they sent with a dead battery. The dispute did not open, it was such in stock but also I will not put 5 stars))) the functionality is very convenient, the water is shaking well. Blue stood. Green set.
5***r –
While on the charge is worth. Looks OK, not prickly. Let’s see how long it will last.
M***z –
genial
A***z –
Very good product, it works perfectly, I’ll have to invent something for you to attach in the normal 5 litre garrafes, it would be very useful for you to sell couplings with the rubber that goes inside the water smells pretty strong, I hope it goes off with the use and not the taste of the water.
K***a –
Заказом полностью довольна. Помпа пришла очень быстро, на почту. Работает тоже хорошо, удобно, нажал кнопку и вода льётся.
A***e –
Шумный, но работает. Дошёл за 5 дней до Энгельса.
S***s –
The pump is designed to put on the roof of the bottle. The pressure is weak, but everything is not a hand pump to swing. Pleasant surprise caused the automatic shutdown function after about two liters. Of the minuses-it works loudly (not critical, but at night is tangible)
A***v –
Slow but working
D***v –
very good
A***n –
Fast shipping. Good pump. Automatically turns off by 1,5 liters. Took for 600R
B***a –
super
I***i –
Everything works, it does not make much noise
K***n –
super
O***r –
Everything is fine! On time, it works.
K***o –
Хороший диспенсер. Легко устанавливается, удобен в работе. Доставка очень быстрая. Рекомендую.
Customer –
Delivered very quickly, in a couple of days to Moscow. Shakes well, put on a bottle of 19 liters in the office, while the cork from the bottle is better not to shoot, sits tight.
A***a –
After 1,5 months, the pump just stopped working, it’s offensive. Buying a new one at the current rate is not profitable at all. Not quality goods
A***r –
Everything works well. Only on the bottle keeps bad… I did not communicate with the store.
J***a –
Very good perfect
J***a –
The product is fine, I use it in 8 litre and 5 litre bottle, it takes little to load and it doesn’t leak anything, it takes to get to Canary Islands for a month but it
N***v –
For your money-excellent. 250 ml/25 seconds; charging enough for a week; noisy as a coffee machine
R***r –
Very long delivery. In general, the pump is super.
V***n –
Very happy with my product! Ive purchased this before for my dad and both times the order came relatively fast and it works just like described! Note ive only bought the white one so im not sure about the other colour.
A***v –
Привезли быстро, даже курьерской доставкой, что очень порадовало. Сам агрегат как на фото. Работает не очень хорошо, но со своей работой справляется. По ощущениям работает из последних сил, захлёбывается. В целом брать можно, продавца советую.
O***a –
The goods came in a week. Everything works fine