Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tylersweleanor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Suitable for bottles of 18L, Ha smaller 6-8-9l will hang out on the neck. Charging holds very long, used almost three bottles of 18 liters at one charge session. Loud enough when used. Delivered in 4 days by Moscow Courier “to the door”
D***v –
работает однако)
Customer –
Fast shipping, the pump works well, fulfills your mission.
L***y –
Very good product and fast delivery
A***a –
Delivered quickly, the courier brought home. Works fine.
M***a –
That’s just what I needed. It doesn’t make so much noise, unless you turn it on empty. The battery lasts quite a bit. I had to make a hole in the can cap because it was baggy. But fixed. It’s true that at first it has a little taste of water. I fixed it by filling in an empty bottle with water and two chlorine tablets (like the ones they sell at Mercadona) and passing all the water through the dispenser because I don’t think it but the plastic head. So I eliminated 90% of the taste. You no longer know anything after several uses. Very happy with the purchase at the moment.
K***a –
Great device. Slightly noisy when working. The charge holds for a long time. I charge once every two weeks, but he did not sever. There is no indication of a full charge, all the time the red color is on, maybe I do not charge until the end, and there will light green. I use it for a month and a half, everything works properly. Recommend.
R***r –
Everything works.
П***а –
Very convenient
V***v –
Very quickly delivered normally works.
A***n –
It’s okay, it’s working.
S***v –
OK
M***m –
Shipping fast. Looks good. I did not install it, then I’ll add it. I’m running out. Charged, works. Noisy. Let’s see after installation…
Customer –
All exactly as the store states
E***o –
Excellent thing, I recommend the store
5***r –
Sent fast. Delivery 2 weeks, brought by The Courier. The description corresponds, but the pressure is weak, the jet is very thin. To fill the kettle will have to be patient…
M***a –
Works. Buzzing, pouring water long. For this price is good.
B***i –
coming early
G***h –
I came quickly. Works. Performance is weak. Liter per minute
A***v –
Works, La reliable fastening do not remove the lid in the keg, just make a hole
A***v –
GUD